Meet the KLM Heating & Cooling Team

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about klm

The strength of KLM Heating & Cooling comes from the people behind every service call, installation, and customer conversation. When you meet our team, you will see a group that values professionalism, accountability, and care for the people we serve.

Since 1997, our family-owned company has built a culture centered on quality workmanship and lasting relationships. That commitment shapes how our service technicians and support staff approach every job across Louisville and surrounding areas.

Meet Our Team of Skilled Service Professionals

Customers who meet our team quickly notice that service matters here. KLM Heating & Cooling is made up of dedicated professionals who take pride in doing the work correctly and treating customers with respect. Our service technicians are NATE-certified and trained to work on all makes and models, which gives customers confidence when repairs or installations are needed. Just as important, our team communicates clearly and listens carefully so customers understand their options. We believe technical skill and customer care should go together on every call. That balanced approach helps us deliver a better service experience from the first contact to the final system check.

A Culture Built on Accountability and Customer Care

When customers meet our team, they are meeting people who support the values that define KLM Heating & Cooling. We are a Christian-based, family-owned company that believes in honesty, professionalism, and standing behind our work. Our team members are committed to being dependable, respectful, and prepared for the job in front of them. That culture matters because strong service does not happen by accident. It comes from good people following clear processes and taking pride in quality results. Whether the job is routine maintenance, emergency repair, or full system installation, our team works together to provide a consistent experience built on trust and follow-through.

Why Customers Feel Confident When They Meet Our Team

KLM Heating & Cooling has earned long-term customer trust by focusing on people as much as performance. When customers meet our team, they see a company that values service, not shortcuts. We offer 24/7 emergency response, a 100% satisfaction guarantee, and award-winning customer service because we know comfort issues require both skill and care. Our team supports residential, commercial, and industrial clients with dependable workmanship and clear communication throughout every project. From the office staff to the field service technicians, each person plays a role in delivering the kind of experience customers remember. That is how we continue building strong relationships across Louisville and surrounding areas.

Management and Office Staff

Christina Dowell

Christina Dowell

President
Dave Dowell

Dave Dowell

General Manager
megan scott

Megan Scott

Office Manager
Neil Uhl

Neil Uhl

Residential Comfort Specialist
Dan Amburgey

Dan Amburgey

Install Manager
Josh Hedrick

Josh Hedrick

Service Manager
Tony Logsdon

Tony Logsdon

Tim Caudill

Tim Caudill

Doug McCoy

Doug McCoy

Commercial Sales Consultant
David Schmitt

David Schmitt

Multi Family Project Supervisor
Greg Johnson

Greg Johnson

Commercial Sales Consultant
Jennifer Tasio

Jennifer Tasio

Customer Service Representative
Seth Patterson

Seth Patterson

Multi-Family Project Supervisor

Service Installers and Technicians

Mike Driver

Mike Driver

Installer
Lucky Hedrick

Lucky Hedrick

Technician
Chris Grimm

Chris Grimm

Installer
Sean Newton

Sean Newton

Install Supervisor
Nick Buchanan

Nick Buchanan

Installer
Jordan Rowe

Jordan Rowe

Installer
Mike Duffy

Mike Duffy

Technician

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